Retail Operations Manager

About this role

Job Requirements • Manage and oversee daily retail operations to ensure smooth and efficient business activities. • Coordinate with retail partners and third-party vendors to support device deployment and operational readiness. • Ensure proper installation, distribution, and maintenance coordination of robotic devices across retail locations. • Develop and implement standard operating procedures (SOPs) to improve operational efficiency and service quality. • Monitor store performance, operational KPIs, and device utilization to identify areas for improvement. • Coordinate with Sales, Implementor, and other internal teams to ensure successful retail implementation. • Handle operational issues and ensure timely resolution of problems at retail locations. • Conduct regular site visits to monitor compliance with operational standards and partner requirements. • Prepare operational reports, analyze performance data, and provide recommendations to management. • Manage operational resources, schedules, and budgets to achieve business targets. Qualifications • Bachelor's degree in Business Administration, Retail Management, Operations Management, or a related field. • Minimum 3–5 years of experience in retail operations, field operations, or business operations, preferably with at least 1–2 years in a managerial or supervisory role. • Experience managing multiple retail locations, business partners, or third-party vendors is preferred. • Strong leadership, problem-solving, and decision-making skills. • Excellent communication and stakeholder management skills. • Ability to analyze operational data and prepare performance reports. • Proficient in Microsoft Office or Google Workspace; experience with operational reporting tools is an advantage. • Willingness to travel to retail locations and partner sites as required. • Ability to work in a fast-paced environment and manage multiple priorities effectively. • Fluent in English