QC Manager

About this role

Job Description • Lead the Quality Control function for AI data collection, and video auditing • Develop and maintain SOPs, quality standards, audit guidelines, and QC processes. • Monitor auditor performance, accuracy, error rates, and overall quality metrics. • Conduct regular quality audits and identify recurring issues, gaps, and root causes. • Establish QC scoring systems, checklists, and quality evaluation frameworks. • Provide feedback, coaching, and calibration sessions to improve team accuracy and consistency. • Collaborate with Operations, Training, and other teams to resolve quality issues and improve processes. • Prepare quality reports and provide data-driven recommendations to management. • Lead and develop the QC team to achieve quality and operational targets. Job Requirements • Bachelor’s degree in Business, Engineering, Data, Management, or a related field. • 3–5 years of experience in Quality Control, Quality Assurance, Audit, Operations, or related fields. • Experience managing a QC/QA team in a high-volume operational environment. • Proven experience creating and implementing SOPs, quality standards, and QC processes. • Strong analytical, problem-solving, and attention-to-detail skills. • Strong leadership and communication skills. • Fluent in Mandarin Chinese (spoken and written) — MUST. • Good command of English, both spoken and written. • Proficient in Excel/Google Sheets and comfortable working with operational data. • Experience in AI data collection, data annotation, video auditing, content moderation, or AI/ML operations is a strong plus.