Strategic Account Manager (Germany)

About this role

We're building an agentic AI platform that helps enterprises transform complex business workflows into AI-powered operations. We work with leading global companies to identify high-value workflows, deploy AI agents into real business environments, and help organizations move from experimentation to measurable enterprise impact. We believe AI adoption inside the enterprise isn't just a technology challenge. It requires business context, workflow understanding, change management, trust, ownership, and a clear path to value. That's where this role comes in. We're building our Account Management team. This role is for a relationship-driven, commercially sharp operator who moves fast, loves building from scratch, and works closely with founders, Sales, and R&D to grow and retain our enterprise customer base. This is not a “manage and maintain” role, it’s a high-impact, revenue-owning position working closely with our leadership team, Sales, Product, and R&D to shape how we retain and grow our enterprise customer base and drive best-in-class customer experience. You'll own the post-sale relationship, from onboarding through renewal and expansion end-to-end, while helping to define how our customer success and account management function scales and operates effectively and efficiently. Your Impact Account Ownership and Growth • Own a portfolio of enterprise accounts with full responsibility for revenue retention and expansion • Build and execute multi-year account plans aligned to customer objectives and company growth targets • Lead QBRs and executive engagements to align on customer business outcomes and value • Develop deep understanding of customer operations and identify AI-driven impact opportunities to streamline and transform their business • Advice your enterprise customers on AI initiatives, and business use-cases to use AI agents in their organization to achieve their business goals • Drive expansion, cross-sell and upsell opportunities within existing accounts, across different departments and stakeholders • Act as the primary point of contact and trusted advisor for your customers Expansion & Revenue Growth • Identify, shape, and close expansion opportunities across business units • Drive cross-sell and upsell with strong ROI positioning • Lead complex negotiations and deal execution • Build internal champions and multi-thread relationships Retention & Renewals • Own the full renewal cycle including forecasting and close • Identify churn risks early and drive mitigation plans • Communicate clear business value to secure renewals Onboarding and Adoption • Lead structured onboarding with cross-functional team to ensure fast time-to-value • Monitor adoption and proactively address gaps before they become risks • Partner with Solution Engineering, R&D and Product to support smooth implementation Cross-functional Collaboration • Translate customer feedback into actionable product insights • Be the voice of customer internally to ensure customer-centric culture • Help build repeatable playbooks for onboarding, QBRs, and renewals What It Takes • 5-8+ years in Account Management, Customer Success, or Sales in enterprise SaaS • Proven quota carrier with clear retention and expansion ownership • Experience managing complex enterprise accounts and multi-stakeholder relationships • Strong negotiation and closing skills - ability to work independently and drive commercial outcomes end-to-end • Executive presence and strong communication skills • Thrives in early-stage environments • Analytical and data-driven mindset • Solid understanding of AI concepts and enterprise applications • Native or full professional fluency in German (must have)   Nice to Have • Experience in an early-stage or founding role • Specific experience with enterprise platforms or workflow automation • Domain expertise in Financial Services or Supply Chain industries