Marketplace Operations Specialist

About this role

Job Title: Marketplace Operations Specialist Team: Operations Location: Onsite - Sawtelle (Between Santa Monica & West LA) Employment Type: Full-time, Salary, Exempt Reports To: Sr. Director, Marketplace Operations About Plug Plug is the marketplace for used electric vehicles. Consumers get an instant cash offer backed by battery-health data, and dealers across the US bid in real time on that inventory. Former Tesla executives founded Plug in 2023. We’ve facilitated over $150M in EV sales and raised a $20M Series A led by Lightspeed Venture Partners. Why Plug • You’ll own a piece of the biggest infrastructure opportunity in automotive. • You’ll work on a platform built exclusively for EVs, with nothing adapted from legacy automotive. • You’ll be part of an AI-native company. We’re rethinking how work gets done at a fundamental level. • You’ll work directly with operators who have scaled multi-billion-dollar businesses in automotive, EV, and marketplaces. • You’ll have real ownership, high autonomy, and a direct line to company outcomes. The Role You’ll keep Plug’s marketplace running, from the moment a vehicle comes in until it’s paid for and delivered. You’ll start with the daily work: customer calls, listings, dealer issues, and transport. As you learn the flow, you’ll take on the process and data work that makes the team faster. If you’ve run operations at an auto auction, dealership, EV maker, or a delivery, rideshare, or e-commerce marketplace, you already know much of this job. What You’ll Do Run the transaction flow • Resolve customer issues and keep each sale moving. • Build accurate, auction-ready vehicle listings. • Fix dealer issues from checkout to close. • Issue gate passes, book transport, and manage delivery. • Run intake, listing, and delivery for OEM partner vehicles. Keep the marketplace covered • Rotate through every function first, so you can troubleshoot any step. • Cover for teammates during time off and volume spikes. Improve how the work gets done • Find, document, and fix gaps in the transaction flow. • Build the Metabase dashboards Operations runs on. • Partner with Sales, Finance, and Product to cut inventory turn time and speed up cash conversion. Success at 12 Months • You run any step without a handoff and cover for any teammate. • Consumers, dealers, and OEM partners get fast, accurate answers from you. • Your process changes are still in use, and Operations reports from your dashboards. • You’ve helped a cross-functional project cut turn time or speed up cash conversion. What You’ll Bring • 1+ years in operations at a vehicle business (auction, dealership, EV maker, rental fleet, online car retailer) or a high-volume marketplace (delivery, rideshare, e-commerce). • You handle hard calls yourself, like a condition dispute or a late transport. • You catch small errors in listings, documents, and handoffs before they cost money. • You keep many open deals moving at once and have your own system to track them. • You’re fluent in spreadsheets and at least one BI or reporting tool. • You’ve changed how a process works, and the change stuck. Nice to Have • Metabase or SQL. • Zapier or similar automation tools. • AI tools for triage, drafting, and reporting. • Startup or high-growth experience. • Bachelor’s degree or equivalent experience. Not sure you should apply? Do it. Research consistently shows that people from under-represented groups are more likely to talk themselves out of applying if they don’t meet 100% of the listed requirements. You don’t need to check every box. If this role excites you and you bring most of what’s listed under “What You’ll Bring,” we want to hear from you. Compensation and Benefits Annual salary: $75,000 to $85,000 plus equity Salary ranges come from independent, third-party benchmarking against national compensation data. Where an offer falls within the range depends on relevant experience, specialized skills, training and qualifications, current business needs, and market conditions. We review ranges periodically and may adjust them as the market changes. Benefits & Perks • Health, Vision, and Dental insurance • 401(k) plan • Equity • Unlimited PTO • Daily lunch and dinner stipend, plus a fully stocked kitchen • Dog-friendly office and on-site EV charging This full-time position is in-person, based in Sawtelle (between Santa Monica and West Los Angeles). We will not provide relocation assistance to successful candidates. We do not offer sponsorship at this time. Acknowledgments Plug is an equal opportunity employer. We don’t discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, pregnancy, age, marital status, military or veteran status, physical or mental disability, medical condition, genetic information, or any other characteristic protected by law. Plug will consider qualified applicants with arrest and conviction records in accordance with the Los Angeles Fair Chance Initiative for Hiring and the California Fair Chance Act.