Ophelia

IT Systems Engineer III

About

Are you looking for a role in a company that's solving one of the greatest challenges of our lifetime? Ophelia helps people end their opioid use and restore their quality of life with respect for their time and dignity. Our mission is to make evidence-based treatments for opioid use disorder (OUD) accessible to everyone... and we're looking to bring more people onto our team to help us achieve it. Ophelia is a venture-backed, healthcare startup that helps individuals with OUD by providing FDA-approved medication and clinical care through a telehealth platform. Our approach is discreet, convenient, and affordable. We've been successfully operating in 14 states for almost six years and we're excited to continue our growth. We are a team of physicians, scientists, entrepreneurs, researchers and White House advisors, backed by leading technology and healthcare investors working to re-imagine and re-build OUD treatment in America. About the Role As IT Systems Engineer III, you will improve Ophelia's IT systems by focusing on seamless integration, automation, and security to elevate our employee experience. In this complex role, you will balance hands-on execution with full ownership of IT improvement projects. You will be responsible for developing plans and executing our IT strategy, ensuring the highest quality standards across all projects, and communicating clearly and proactively to bring stakeholders–and at times, the whole organization–-along with you. In this role, you will oversee and collaborate with the team at our managed service provider for IT issues. The MSP manages IdP/IAM, provisioning/deprovisioning systems, accounts, and hardware. The MSP also handles Level 1 and Level 2 helpdesk support. You will serve as their escalation point for Level 3 issues, approvals, and architectural decisions. You will work closely across the entire organization and directly with employees. Your role will also be the driving force in our security and IT roadmap progress. We are progressing towards third-party certification, likely SOC 2 Type II (and/or possibly HITRUST) and have many opportunities to continuously improve through projects that you will drive forward. These will simultaneously help employees to have a more seamless security and SaaS experience. Your role reports directly to our Chief Technology Officer and will collaborate with our Engineering team. You will frequently work with our People team, Legal & Compliance team, and support all employees across the organization, including clinicians and clinical students. You will also participate in our Security & Compliance committee and meetings, reporting on risks and responses. Depending on the breadth of your experience, you may be involved in production systems design, including data management and transfer, Google Cloud Platform security hardening, and more. To be successful in this role, you should demonstrate a deep passion for technology and be excited about IT systems, IT capabilities, employee IT experience, and overall, creating a highly effective and highly secure environment. You should already be experienced leveraging AI tools to automate your work, and ship IT integrations. You will have worked in an agile development environment and/or be excited about further developing the habit of iterative project work. Together, we will help hard-to-reach individuals treat their opioid dependence. While direct experience in this treatment area is not mandatory, knowledge of the healthcare space, including understanding health outcomes, benchmarks, systems, and regulatory compliance (HIPAA), is highly beneficial. Priorities As in any growing organization, you will have many competing priorities. However, your role will primarily find success by: • Driving SOC 2 readiness; and, • Serving as a Level 3 escalation point; and, • Managing our IT MSP towards constant improvement. All other work is on an as-needed basis. Responsibilities • End-to-end ownership of IT projects, with an emphasis on increasing the security and systems integration of third-party SaaS platforms. Hands-on execution of work and oversight of partners. • Receive and manage Level 3 IT helpdesk escalations and partner with our IT managed services provider. Ensure high IT helpdesk standards through measured SLA performance. • Take ownership of your work, driving projects from inception to impact. Autonomy, proactive communication, and collaboration are key in our remote environment. …

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