Higgsfield AI

Customer Support Representative

About

Why work at Higgsfield AI? Higgsfield AI is the fastest-scaling generative AI company in history, hitting $500M in annual revenue run rate, 25M+ users worldwide, 6M+ generations per day, and powering 390 of Fortune 500 brands. We're building at the absolute frontier of AI-powered video creation and next-generation creative tools. Joining Higgsfield means becoming part of a high-impact team shaping the future of AI-native experiences, at a company that isn't just moving fast, but rewriting what fast looks like. Who we are looking for Everyone at Higgsfield is an A-player. We’re looking for teammates who bring: • High IQ, energy, and agency. • Extreme autonomy and ownership. • The ability to move fast, experiment constantly, and learn even faster. • Resilience under pressure and readiness for an always-on environment. • A balance of empathy, judgment, and community intuition. • The drive to raise the standard for the entire team, not just yourself. What you will work on • Responding to user questions quickly, clearly, and accurately. • Solving product-related issues and guiding users through steps with clarity and empathy. • Identifying bugs, unusual cases, or refund requests and escalating them via workflows. • Following internal policies and using automation tools to keep response times fast. • Maintaining a professional, friendly, and helpful tone in every interaction. Your must haves • Excellent written English (C1). • Experience in customer support, moderation, or live chat (1+ year must-have). • Strong communication skills and ability to stay calm under pressure. • Fast learner: you can quickly understand new tools, products, and workflows. • Attention to detail and reliability in handling multiple conversations at once. • A-player mindset: ownership, consistency, and a desire to make users happy. Nice to haves • Experience in tech, SaaS, or AI-related products. • Familiarity with Zendesk, Intercom, or other support systems. • Basic understanding of refund flows, billing, or payment platforms (Stripe, Paddle, etc). • Previous work in a startup or high-speed environment. The deal • Shift schedule 2/2. • Competitive salary in USD. • Preferably on-site in Almaty (remote possible). • Full-time position, part of a world-class team.

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