Billing Specialist

About this role

You'll own the day-to-day revenue cycle for a set of customers, and help us build an RCM system that makes the work faster for everyone who comes after you. What you'll do • Manage claim submission for your customers, on time and complete • Track authorizations across payers and levels of care • Handle payment posting, reconciliation, ERA enrollments, and remittance workflows • Work AR follow-up on denials, underpayments, and aging claims • Communicate with customers to gather information and resolve billing issues • Learn our RCM system and tell us what's missing • Spot recurring billing issues and help build the processes that prevent them What we're looking for • 3+ years of behavioral health billing experience preferred • Deep familiarity with the behavioral health revenue cycle: claims, authorizations, denials, and payer follow-up • Strong customer communication and problem-solving skills • Ability to learn new software quickly • Comfort operating autonomously in a fast-paced environment • Strong organization and attention to detail across multiple customers Nice to have • Experience with multiple clearinghouses and payer portals • Knowledge of EDI, eligibility verification, or benefits verification • Prior RCM management at a billing company or provider organization