Canary Technologies

Implementation Engineer, AI Voice

About

About Us Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.   Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.   Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners.   Join us in shaping the future of hospitality!   About the Role Behind every great Voice AI experience is telephony that just works — and getting hotels live means getting their phone set up right the first time. As our Implementation Engineer, Voice, you'll be the telephony subject matter expert who owns the technical onboarding for every Voice AI deployment, and the person who jumps in when a live property's calls aren't behaving. You'll get on the call with a hotel's IT, their PBX vendor, and their carrier, surface the requirements, and drive the configuration end-to-end until calls route, transfer, and answer exactly as they should. When something needs troubleshooting — a transfer that won't connect, audio that needs tuning, a number that won't port, an attestation problem — you're the person who reads the logs and figures out why. You'll also partner closely with Product on how calls should flow and escalate, bringing telephony reality to the table while thinking in terms of modern conversational AI, not static phone trees. This is a hands-on, customer-facing role for someone who knows telephony cold, likes being the one who makes it work, and is excited about where voice is headed.

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